Parts & Accessories for Dog, Cat, Pet Doors - Staywell, Petsafe
Parts & Accessories for Dog, Cat, Pet Doors - Staywell, Petsafe. Lowest Prices and FREE USA Shipping!
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I'm pretty handy.....and the door (in theory is not difficult to install).....however, its so flimsy and uses cheap screws to bind the door parts. (If you over tighten any one screw.....then it pops apart and you have to start over).
Door performance: the cats embraced it. When they exit quickly...the door will close behind them. If they exit slowly.....it stays paritally open which allows for the cold/hot weather to enter. The directions say it has to be level to close properly. Its level.....and doesnt close properly.
Once I locked the cat out.....only to return home to find he busted through the door and it fell apart into 3 pieces. Had to reinstall.
I regret purchasing this door and wish I had gone with their weather door flap system instead.
Thank you for taking the time to share your experience with the 4-Way Locking Big Cat Door! We are sorry to hear that you are having trouble with installation, and we would like to help! If the door is sticking open, the cut-out may be a bit too snug. We will be reaching out to you privately in order to find a solution!
Shop Door Flaps & Accessories products by PetSafe
Spare installation parts; For Extreme Weather Door.
If you need a replacement flap for any dog door or cat door, locking cover, or other pet door part, it is vital that you order the correct brand. Most parts are not interchangeable between brands or models from the same manufacturer even if the dimensions seem to match. Use dimensions to select the correct size within the brand only after the brand has been established. The one exception to this is the Pride which can replace the Johnson or PetSafe Ultimate doors.My other gripe with this unit is that it is not possible to buy a replacement door flap. The supplied door is quite sturdy, and I would never have guessed that I would need another. However, one of our cats hit it at full tilt while it was locked, splitting the plastic door in two and completely knocking it out of the frame. Fortunately, the cat seemed unperturbed by the event. In searching for a replacement, I found that the PetSafe site explicitly states "no replacement parts available, please buy a new door." This really is unacceptable.Closer inspection found tgst the flap is spring loaded on the top; on mine the spring pushed the flap on one side down beyond the overall opening. So once used the flap would not close ring held on the opposite side beyond the hole. No replacement parts and not having my darn receipt meant getting a new door. Not a Petsafe door either.