Orders placed on Amazon may be returned to a Petco or Unleashed by Petco store for merchandise credit only or may be exchanged.
Each time I called the wait time to get to a customer rep. took at least 30 min. I had to make 3 calls to cancel my order and each time I received confirmation that it had been cancelled, to get me off their backs and take money out of my account. The shipment was never ever cancelled and it arrived today only after 2 days since the order was processed! Petco is so desperate to take your money that they will actually expedite your shipment so that they can take your money, despite continuous requests for cancellation. My original cancellation was because they didn't honor the 20% discount that I was eligible for.
I bought a tube of high calorie vitamins at $12.72 including tax. Found out later, I could order online for $5.52. Even with the $4.95 shipping, it would only be $10.47. (Shipping is free with minimum order.) Then I checked other items and Petco prices are 2 to 3 times higher. Yes they're brick and mortar with expenses but terribly overpriced. I probably won't shop there again. Store was clean and service good if you have excess money to spend.
Solved: Ordering Fish or coral online or at local Petco
Can you order live reptiles online from petco
BEWARE of ordering from PETCO online! They took my order on December 6. Only 1/2 arrived. After 2 e-mails (they did not respond) and almost 1/2 hour on phone I was told the second package was not shipped (although they never contacted me!) and offerred a refund to PayPal as they cannot resend the order. What a waste of time. BEWARE. If I didn't check the order, check my bank account and make these efforts, they just would have taken my money, which they've now held for 3 weeks knowing they did not ship!I have special ordered at my local store (marine and freshwater fish) and also bought marine fish online from petco. Overall, my experiences were good, and I have many gorgeous tangs and butterflyfish that have been flourishing for years. I have not ordered inverts online, but based on my experience, I would bet that they would send a quality product.Hello, I am curious to know if I can order live fish or coral to arrive at my local Petco for me to pick up there...? Would I have to go to the store and order it there? Can they do that for me? I'm too "scared" to spend so much money on shipping and handling for a $50.00 coral and have it come in damaged or dead...my local Petco rarely stocks any coral and only a hand full of saltwater fish. Any help would be much appreciated.Orders placed online using your PayPal account may be returned to any Petco or Unleashed by Petco store for a refund on your credit card or may be exchanged.