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18 reviews of Banfield Pet Hospital "Wow, I am surprised by all the bad reviews of Banfield
For the past 2 years, we have had a wellness plan for our dog Susie. Not surprising, that plan has proved adequate for basic preventive care (routine checkups, teeth cleaning, etc). However, the hospital frequently tends to recommend unnecessary and optional upgrades for a healthy pet. Today however, we had a bad scare when 4 year old Susie had sudden muscle contractions that temporarily immobilized her. My wife immediately called our Banfield affiliate to schedule an emergency visit. The receptionist conferred with the doctor and to my disbelief recommended taking her to an emergency vet clinic since it was almost time for them to leave for the day.
I know there is a lawsuit going on holding them accountable for not providing the level of discount that they advertise by the wellness plans, but no one is after them for not providing the same standard of OPTIMUM WELLNESS and care across each location as they advertise. ALL OF THIS COULD HAVE BEEN PREVENTED IF: the doctor had done due diligence for her condition which was OBVIOUS to the Pet specialist hospital in a matter of minutes. That much mucous in her feces indicated a mucocele issue in the gallbladder, and if there had been an ultrasound test SUGGESTED or provided on site. She was in pain for YEARS, YEARS!! I can't wrap my head around the outrage and pain I feel over this. Banfield FAILED her, they failed US because we trusted them with a precious part of our family.
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Top 1,604 Complaints and Reviews about Banfield Pet Hospital
Banfield focuses on preventive care—a proactive approach to pet wellness—while also offering a full range of comprehensive medical services including general surgery, injury care and treatment of illnesses. Our hospitals deliver high-quality, evidence-based veterinary medicine utilizing tools such as in-house labs, electronic medical records and industry-leading protocols and equipment.We appreciate you taking a moment to share your review. As a practice, we are continuously reviewing compensation, bonus structures, production pay, and associate benefits as ways to improve our associate experience so your feedback is greatly appreciated. Thank you for your contributions to quality care and our practice.
--- Banfield Pet HospitalI have no beef with Banfield and their services. The problem I am having seems to be the same problem I see in many of the reviews regarding Banfield. The auto-renewal and automatic payment plan. We recently purchased a new home and moved away from the area where we were receiving the services from Banfield. We now live a long way away from any Banfield hospital. We haven't used any of their services in months and no longer will be using them for our pet care. Of course they take advantage of the auto-renewal and re-up us for another year. No call, no email, no contact to re authorize debits to our account.I have no issue with Banfield marketing itself as a hub for preventative care ONLY. However, they sell themselves as a full-service veterinary hospital, and that is misleading. So misleading it is criminal. They misdiagnosed my dog's issue, they were unable to keep my dog overnight, they lacked the staff with the expertise to properly read X-ray imaging, and they didn't have the equipment or staff to do an ultrasound. Does that sound like a full-service veterinary hospital to you? And they lull you into thinking you will be saving money by using the Wellness Plans, but I promise you the nominal savings are not worth your pet's life. My foolish mistake will haunt me for a long time.